ll89 Privacy Policy
Your personal information is our highest priority. This policy explains how ll89 collects, uses, and keeps your information secure.
Introduction and Scope
ll89 ("we", "our", "platform") provides a safe and trusted online gaming environment for users in Bangladesh. This privacy policy explains how we collect, store, use, and keep your personal information secure.
By using the ll89 website (https://ll89.cam) to create an account or use our services, you agree to the terms of this privacy policy. This policy applies to all users of the platform — from registered members to visitors.
What Information We Collect
ll89 collects only the information necessary to operate our services properly. A detailed breakdown of the information collected is provided below.
Personal Identity Information
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID card or passport number (where applicable)
Financial Information
- bKash, Nagad or Rocket account number
- Transaction history (deposits and withdrawals)
- Account balance and bonus information
- Win and betting records
Device and Technical Information
- IP address
- Browser type and version
- Operating system
- Device ID
- Cookies and session data
Usage and Behavioral Information
- Time and duration of site visits
- Pages visited
- Details of games played
- Search activity
- Support chat records
Purpose of Information Use
Collected information is used only for specific and legitimate purposes. ll89 never sells your information to third parties.
Account Management and Security
Your information is used to create, verify, protect, and manage your account. This includes age verification (21+), identity confirmation, and fraud prevention.
Transaction Processing
Financial information is used to process deposits and withdrawals through bKash, Nagad, and Rocket. All transactions are secured by SSL encryption.
Customer Support
Your information is used to resolve issues through 24/7 live chat support and to keep a record of previous communications.
Service Improvement
User experience is analyzed to continuously improve the platform's performance, game selection, and payment methods.
Relevant Communications
To send bonus offers, important updates, and account-related notifications. You can opt out of marketing messages at any time.
Legal Compliance
Information is stored and used to follow responsible gaming policies, investigate fraud, and meet applicable legal requirements.
Cookies and Tracking Technologies
The ll89 website uses cookies and similar technologies to improve your browsing experience.
Essential Cookies
These are essential for maintaining login sessions and ensuring security. These cookies cannot be disabled.
Analytics Cookies
Used to understand how users interact with the site. This information is collected anonymously and helps improve the service.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other personalized choices.
Information Sharing and Disclosure
ll89 does not sell your personal information to third parties. Information may be shared only in the limited circumstances described below.
Service Provider Partners
Only the minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technology infrastructure, and customer service operations. These partners have confidentiality agreements in place and may only use information for defined purposes.
Legal Obligations
Relevant information may be disclosed in response to court orders, lawful requests from government authorities, or legal requirements. Where possible, we will notify you in advance in such cases.
Security and Fraud Prevention
If fraud, money laundering, or other illegal activity is suspected, information may be shared with the relevant authorities. This is done for the safety of all users on the platform.
Data Retention and Deletion
ll89 retains your information only for as long as necessary. Information is kept while your account is active and for a defined period after account closure for legal reasons.
Retention Periods
- Active accounts: until the account is closed
- Financial transaction records: at least 5 years after account closure
- Customer support records: up to 3 years after the issue is resolved
- Marketing preferences: until you withdraw your consent
Data Deletion Requests
You may request to close your account or delete specific information. However, some information may need to be retained for a minimum period due to legal obligations.
To make a request, contact us via live chat or send an email to: [email protected]
Data Security Measures
ll89 uses industry-standard security technologies to keep your information secure.
SSL Encryption
All data transfers are secured by 256-bit SSL encryption.
Firewall Protection
An advanced firewall system prevents unauthorized access.
Two-Factor Verification
A two-step verification process is provided to protect your account.
Continuous Monitoring
Systems and transactions are monitored 24/7 to detect suspicious activity.
Your Privacy Rights
By using the ll89 platform, you retain the following rights.
Right to Access
You may request to view what information we hold about you. After verification, we will provide this information within 30 days.
Right to Correction
If any information we hold about you is incorrect or incomplete, you may request a correction. This can be done through your account settings or via the support team.
Right to Withdraw Consent
You may withdraw consent previously given for marketing communications and optional data processing at any time. However, this will not affect any prior lawful processing.
Right to Data Portability
You may request your own data in a readable format. Processing this request generally takes 14 business days.
To exercise any of the above rights, contact us via live chat or send an email to [email protected].
Protection of Minors' Information
For Those Under 21
ll89 is only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification during registration is mandatory.
If we learn that a minor has created an account, that account will be closed immediately and all associated information will be deleted. If you become aware of any underage user, please contact us.
Policy Changes and Updates
ll89 may update this privacy policy from time to time. If there are significant changes, we will notify you in advance via your registered email or through the site.
Continuing to use the platform after a policy change will be considered as your agreement to the updated policy. We therefore recommend reviewing this page regularly.
With each update, the "Last updated" date at the top of the page will be changed. If you request a copy of a previous version, we will provide it.
For More Information
If you would like to know more about our privacy policy or have any concerns, please contact us.
24/7 Live Chat (in Bengali)
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